Privacy Policy La Lou’s

La Lou’s, based in Beegden, is responsible for the processing of personal data as outlined in this privacy policy.
Ljudmila Pernot is the Data Protection Officer of La Lou’s. She can be contacted via la-lou-s@outlook.com.

Contact Information

Company Name: La Lou’s
Address: St Servaasstraat 14, 6099 AD Beegden, The Netherlands
Email Address: la-lou-s@outlook.com
Phone Number: +31 6 234 78 065

Personal Data We Process

La Lou’s processes your personal data because you use our services and/or because you have provided this information to us yourself.

We process the following personal data:

First and last name
Address details
Phone number
Email address
Company name (if applicable)
Bank account number and payment details

Special and/or Sensitive Personal Data

Our website and/or service does not intend to collect data about website visitors who are under the age of 16, unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over the age of 16.
We therefore advise parents to be involved in their children's online activities, in order to prevent data from being collected about minors without parental consent. Are you convinced that we have collected personal data about a minor without the necessary consent? Please contact us via la-lou-s@outlook.com, and we will delete this information as soon as possible.

The Purpose and Legal Basis for Processing Personal Data

La Lou’s processes your personal data for the following purposes:

Providing our services
Processing payments
Contacting you to schedule, confirm, or modify appointments
Sending information, such as La Lou’s Love Letter (only with your consent)
Informing you about changes to our services
Complying with legal obligations, such as tax regulations

Retention Periods

We do not retain your personal data longer than necessary for the purposes for which it was collected.

We apply the following retention periods:

Performance of a contract: 5 years after termination of the service
Payments and invoicing: 7 years, in accordance with tax obligations
Request for a non-binding quote: 60 days after sending the quote
La Lou’s Love Letter: Until the moment you unsubscribe

Sharing Personal Data with Third Parties

La Lou’s only shares personal data with third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

We enter into a data processing agreement with companies that process your data on our behalf, ensuring the same level of security and confidentiality.

Cookies or Similar Technologies

La Lou’s only uses technical and functional cookies, and analytical cookies that do not infringe on your privacy.

A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit our website.
The cookies we use are necessary for the technical operation of the website and your user experience.
They ensure that the website functions properly and remember your preferred settings, helping us optimize our website.

You can opt out of cookies by setting your internet browser to block cookies.
Additionally, you can delete any previously stored information via your browser settings.

Accessing, Modifying, or Deleting Your Data

You have the right to:

Access your personal data
Correct or delete your data
Withdraw your consent for data processing
Object to the processing of your data
Request data portability

You can submit a request for any of these actions via la-lou-s@outlook.com.

To prevent misuse, we ask you to send a copy of your ID along with your request.
Please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) in this copy to protect your privacy.

We will respond to your request as soon as possible, but no later than four weeks.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
More information can be found via this link.

How We Protect Personal Data

La Lou’s takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.

Do you believe your data is not properly secured or have indications of misuse?
Please contact Ljudmila Pernot via la-lou-s@outlook.com immediately.

Changes to This Privacy Policy

La Lou’s reserves the right to make changes to this privacy policy.
The most current version is always available on our website.